- Who We Serve
Each week, PactSafe will discuss and post about specific standardized agreements and how they can be turned into one-click contracts. Last week, we covered Influencer Agreements. This week, we're focusing on the Return Policy: what it is, why its typical signing method isn't ideal, and how it can be turned into a one click contract on the PactSafe platform.
A one click contract is like any other contract, but it’s presented in a way that allows the person signing it to do so by simply clicking on it. With very few exceptions, any contract can be signed with a single click on a website, from a phone, in an email — anywhere you meet your customers digitally, you can deliver a 1-click contract.
A Return Policy is a set of rules established by a business to manage customer requests to return/exchange unwanted/defective merchandise that were previously purchased. A Return Policy may also include the process by which customers go about returning/exchanging said unwanted/defective merchandise.
Return Policies are most often agreed to/signed by customers making purchases on eCommerce websites and brick-and-mortar stores.
There is no law requiring stores to have a Return Policy, and getting an agreement to this policy from the customer is not required to enforce it. Simply posting the return policy on the company website (usually located in the footer of the webpage where the other legal stuff is located) is enough to make the policy enforceable. As a result, the Return Policy is typically lumped into the “Terms and Conditions” agreement, which is agreed to in the form of a checkbox, or by default when submitting an order online.
While including the Return Policy in the Terms and Conditions agreement is efficient, and allows you to get agreement for both policies, most customers don’t care to read the Return Policy or Terms and Conditions until after the fact, or when there is a problem. This results in a loss of time, money, and patience for both the customer AND the business.
By turning the Return Policy into a 1-click contract, you can enforce explicit agreement for your Return Policy.
It makes the policy both enforceable, agreeable, and separate from any other policies, resulting in a more educated customer (which honestly can’t hurt).
1-click contracts are absolutely binding. Also known as “clickwraps,” courts have enforced millions of contracts accepted by a single click. PactSafe’s platform was built to help ensure 1-click contracts are created in compliance with all the best practices established in 1000’s of court cases over the past 20+ years.
For more on how PactSafe enables one click contracts, check out our Contactless Contract and Policy Kit.