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Clickwrap agreements are the fastest, most frictionless way to present agreements to signers. A clickwrap consists of a box or button a user checks or clicks to indicate affirmative assent to an online agreement, such as Terms and Conditions and Privacy Policies. Clickwrap agreements are also API driven and best used when the goal is to provide a fast, efficient signing experience for your customers or users.
The E-SIGN Act of 2000 and Uniform Electronic Transactions Act (UETA) of 1999 make clickwrap agreements valid and enforceable (when done correctly). Both of these laws state that any agreement presented and accepted electronically are just as valid as paper contracts.
For agreements that are not at all or are very lightly negotiated and are presented to signers in the regular course of business or during the sign up/registration process, a clickwrap may be the best way to present them. There are other ways to present an online agreement for acceptance, but in this post, we are only focusing on clickwrap agreements.
Putting a contract behind a clickwrap agreement isn’t as simple as copying and pasting the paper/PDF contract exactly as is and having users click-to-accept. There are several steps the contract administrator might have to take in order to make an agreement clickwrap ready.
Before we dive into how to make your agreements clickwrap ready, let’s talk about the benefits of doing it, how it fits into CLOC’s core competency model, and what agreements you can put behind a clickwrap.
The main benefit of making an agreement ready for clickwrap is the lift it will give to your business. Contracts are a notorious bottleneck in the process of doing business, both on the side of the administrator and the signer. Putting an agreement behind a clickwrap allows users or business partners to sign the agreements more quickly, reducing friction and improving the speed at which you do business, all without risking enforceability.
Making your agreement a clickwrap can also reduce the amount of repetitive actions taken by contract administrators. If the contract isn’t negotiated at all and remains the same to all signers, putting it behind a clickwrap can help reduce the amount of repetitive actions that have to be taken. Even more, making your contracts clickwrap ready can make it easier to introduce automation into the processes in legal and other departments.
Further, for businesses trying to achieve foundation, advanced, or mature competency based on CLOC’s model, clickwrap agreements can help you get one step further. Implementing clickwrap can help with Technology and Process Support, Cross-Functional Alignment, Service Delivery and Alternative Support Models, and Litigation Support & IP Management.
Since every department uses contracts, then making agreements ready for clickwrap can help align departments, and enable a system that has a single source of truth for contracts.
At PactSafe, we make the distinction between standardized and personalized contracts, both of which can still benefit from being put in the form of a clickwrap agreement. A personalized agreement is one that is unique to one or a specific set of signers, while a standardized agreement is one that is sent or presented to multiple users. Both types of contracts can be made into a clickwrap; both require changing the inputs and the language, and the generation/creation of both types of contracts can become even easier when made into a clickwrap.
To make an agreement ready for clickwrap, there are three things you should do:
At the start of every paper contract is language to the effect of “On the 28th day of February in the year 2020, [Company 1] and [Company 2] have entered into an agreement...” While that language is fitting when the signer isn’t authenticated before receiving the contract, it won’t be necessary for a contract being sent via clickwrap.
Take out the inputs.
At the end of paper contracts are input fields for each signer to fill out, including blocks for names, roles, the date, and signature. When preparing your document for clickwrap readiness, these blocks become obsolete and therefore can be removed. The idea is that when the signer accepts the agreement, they will be able to input that information on the cover page or at a previous step in the sign-up or registration flow.
Another step in making your agreements clickwrap ready is making the contract generic. In addition to removing all required inputs, collect identifying information upfront so you can place it dynamically into the agreement, and ultimately the person on the other side of the agreement doesn’t have to fill out an excessive amount of fields.
Essentially, you want the document to be ready to be signed as quickly as possible while still being able to prove individual acceptance.
Legal teams have the most to gain from making contracts clickwrap ready. Since they are the team responsible for the management and administration of contracts, they stand to benefit from the operational side of removing the internal friction of getting the contracts out. Even more, putting your contracts behind a clickwrap helps centralize control, standardize the contracting process, automate tracking, and simplify auditing of acceptance.
Likewise, the business side - sales or channel, product, whoever is the beneficiary of having contracts signed faster - is also affected by moving the contract language and inputs to a more clickwrap friendly model. It provides direct, tangible returns to the business side of the house by making contracting frictionless, resulting in gains in the bottom line.
Bring your business into the 21st Century by putting your most commonly signed agreements behind a clickwrap. Your legal ops department/team will grow in competency (according to the CLOC model) and you will realize actual, tangible business benefits.
To understand the trends in clickwrap litigation and ways to make your agreements more enforceable, download our report.