- Who We Serve
“We are truly living in unprecedented times.” By now I am sure you have heard it a million times. Sadly, it does not seem to be going away any time soon.
Since the arrival of COVID-19, companies and organizations have been forced to make changes to the way they conduct business. For some that meant closing for a period of time, for others it was implementing new safety precautions. The one thing that all businesses have had to contend with is finding a way to adopt new remote processes.
The healthcare industry has had to fight COVID-19 on several fronts, including treating patients both in-person and online. With the spike of patients and the strain the pandemic has put on the healthcare system, it is apparent that the industry can not continue to operate the same it did just a couple of months ago. More specifically, there needs to be a shift away from the traditional, handwritten contracts, intake forms, and consent forms towards more digital agreements.
By embracing a digital environment with digital agreements, the healthcare system can function in a remote or contactless capacity.
As we have seen over the past months, digital-first processes are necessary for healthcare organizations. With a steady increase in volume and traffic, healthcare businesses such as insurance companies, hospitals, and telemedicine software providers, need to find ways to make processes more friendly and efficient. Ultimately, this means there needs to be a quick and efficient way to fill out or access consent forms, agreements, and other documents online.
One process that can take up time during doctors visits, emergency or not, is the filling out and accepting of disclaimers, forms, and agreements. With the increase in patient flow and the fear of coming into contact with COVID-19, this process could pose a real problem quickly.
To be proactive, hospital administrators can make the paperwork and documents available via digital medium so that incoming patients can fill them out before they arrive. This would cut down on the number of people in the waiting rooms and the amount of time spent waiting to see a medical professional.
Protecting employees is the number one priority of every industry today, but healthcare has made sure to do everything they can to keep their workers and patients safe. To keep with this mission, healthcare organizations have been trying to find a way to make screenings for COVID-19 simpler. One of the most time-consuming aspects of the testing process is administering and collecting the required documentation and agreements.
To help make the screening process more bearable for everyone, a simple self-service digital hub can be created. Here that employees and visitors can quickly access all the forms they need to via the internet or mobile device.
Insurance companies have also been feeling the strain of COVID19 as have had to issue an excessive amount of QLEs (qualifying life events) to policyholders. The process of granting each one of these has historically taken a great deal of time and now has agencies looking for a solution. Insurance agencies can utilize self-service to standardize their process to maintain efficiencies.
Admittedly, no one is a fan of change at first. For many years, everything had been done via paper and pen: documents, agreements, consent forms, onboarding documents, and screening and testing forms. Now, with COVID-19, this process needs to be reconsidered. By using healthcare self-service technology, hospitals can offer patients a way to fill out forms while on their way, insurance agencies can provide self-service hubs to policyholders, and employees can decrease the amount of time it takes to get screened.
PactSafe has created resources, guides, and information for businesses and healthcare organizations that need to change their processes to a more digital environment during COVID-19. Check out our Contactless Contract and Policy Kit.