How to adjust your healthcare business to COVID-19 changes

Healthcare and Covid19

It’s a phrase you’ve heard roughly 800,000 times over the past two months, but we truly are living in unprecedented times. Digital-first processes are no longer just recommended, but required for long-term success. 

Shelter in place orders, social distancing, and a novel communicable virus have radically changed the way people operate, both individually and collectively. Business need to adjust if they want not only to keep up with these changes, but to prepare themselves for success afterwards.

Healthcare businesses and their business associates are no different. Healthcare businesses, including hospitals, insurance companies, and telemedicine software providers, have seen an increase in volume and face the pressing need to provide services quickly and remotely. This means that the different units within healthcare businesses need to adjust their internal processes - not just processing consent and other forms digitally, but also onboarding new hires, screening employees and patients, and making crucial forms and agreements easily accessible to them. 

Related: How Self-Service Can Help With New Challenges in Healthcare

Centralize your policies

The other part of any successful safety plan is making sure that your policies are easily visible and easily changeable as the situation continues to evolve. Centralizing your new and existing policies, forms, and agreements will enable easy and up to date access to the business's changing terms. Changes can be made quickly, and records can be stored centrally. 

Onboarding and offboarding new hires

The effects of COVID-19 on the hiring process have been wide ranging. A process as simple as a basic job interview has been moved from an in-person meeting with several key personnel, to a carousel conversation on Zoom. That, however, pales in comparison to the hiring, furloughing, and offboarding that has had to take place due to the unfortunate economic downturn.

Some industries with essential services are experiencing the need for rapid ramp-up in personnel. In particular, healthcare businesses need to adjust their employee roster to meet the increased demand of their services. They need to move quickly, enable the appropriate employees, and help moving quickly while still ensuring that proper information is passed along.

Self-service contracts allow you to not only avoid physical contact, but move quicker in the onboarding process. With legally enforceable contracts that can be delivered by any means (text, email, embedded link, etc), you can bring people aboard quickly, efficiently, and without contact. 

Related: 3 Examples of Contactless Flows in Healthcare

Screen your employees and patients/clients

Businesses that must remain open have a duty to their customers and their employees to ensure that everyone is kept safe. A key part of any successful plan to do just that is ensuring that employees and customers are being screened.

Using a self-service model, you can create a screening form that employees can fill out via mobile to indicate what symptoms they've experienced recently. This helps you keep accurate records of the health of your workforce to ensure that they do not endanger patients and other workers. The same can be done for patients seeking service. 

Changes necessary to survive COVID-19 changes

Changes like these can seem daunting, but it is a necessity for all industries, especially essential services like healthcare that typically operate using manual and tedious processes. The long-term payoff of implementing self-service flows to screen employees, onboard new hires, and centrally manage terms and policies will be worth it, and necessary for survival. 

Learn how PactSafe can help your business adjust to the changes of COVID-19. Check out our contactless Contracting and Policy Kit. 

Contactless Contracting and Policy Kit


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