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The outbreak of COVID-19 has forced all parts of the healthcare system to dramatically rethink their everyday operations. At all levels, from health insurance providers, to frontline healthcare professionals, to pharmaceutical companies, the prevalence of a hyper-contagious virus has made adaptations, and sometimes complete overhauls of the status quo, necessary.
The changes the pandemic has brought to healthcare will undoubtedly be long-lasting. Professionals in that sector should use the changes being brought on by the current situation and figure out how to survive and provide exemplary care under these new constraints.
The rise of telemedicine, the need to onboard patients in a new way, and the need for healthcare to be delivered in the digital realm need to be addressed by the healthcare system in order to provide the best care.
Though face-to-face contact in these times is risky, healthcare services are still essential. While an online visit will never completely replace in-person check-ups, it is still a valuable alternative to patients needing medical care.
The statistics on the uptick in telemedicine this year are significant. Frost and Sullivan reported a 50% telehealth increase in March of this year. Similarly, Forrester Research believes that there will be more than 1 billion virtual healthcare interactions this year.
While this kind of technology has been present for years, the new reality has forced it to be used far more often. One has to believe that telemedicine will continue to play a big role in healthcare going forward as both patients and doctors recognize its efficacy.
For those visits that still need to occur in person, healthcare providers need to take extra care to protect their patients. Some healthcare providers have already adopted digital intake solutions, and the efficiency it brings will continue to be adopted even after the pandemic has ended.
Traditional patient onboarding involves in-person handling of forms and time spent waiting in a waiting room. That doesn’t have to be the case. Digital solutions have replaced that time spent in the office. Patients complete all required forms and waivers from their own home and still receive care.
Related: Adjusting to Telemedicine
Healthcare has been behind the times when it comes to moving to the digital space. But as COVID-19 precautions ramp up, they have to fulfill the mandate of moving their processes to digital spaces. Healthcare organizations are increasingly recognizing the need for conversation about where the process that can move online and what would have to be put in place to enable that.
Onboarding forms and digital waivers need to be procured for any telemedicine patient who isn’t already in the system. Those forms need to be just as legally binding as the pen-and-paper contracts and need to be securely stored. All these concerns and solutions are commonplace in e-commerce, but Healthcare is realizing that they can take pieces from those systems and apply it to their own.
As healthcare continues to be delivered digitally, digital solutions are becoming more important and more necessary. The adoption of these solutions are sure to increase in the months and years ahead.
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