Another big data breach has made the news, this time from Starwood Hotels and Resorts Worldwide (a subsidiary of Marriott International) in what might be the largest data breach in history. The legal and reputation fallout is likely to be massive. As a clearer picture of the damage emerges, Starwood's various online privacy statements and clickthrough terms and conditions will incisively scrutinized — as it will be here. Did Starwood follow clickthrough best practices, or did they render their terms meaningless?
Transitioning legacy business models to subscription, cloud-based models is a sharp move and sensible strategy., However, it requires greater legal attention than it is generally given. From both a business and a legal perspective, it is important to manage, track, and disclose who has agreed to what and when, and what customers have agreed to over time. An efficient way to deliver these contracts to users is through a clickthrough agreement.
In this era of digital transformation, businesses are incorporating modern technologies to simplify their processes and improve customer experience.
This week at the Electronic Signature & Records Association's annual eSignRecords conference. our CEO Brian Powers spoke about the digital transformation of businesses using high-velocity contracts to streamline contract workflows and track acceptance in a more organized way. Powers was joined by thought leaders who share the same values we have at PactSafe when it comes to implementing new technologies into your legal workflow.
The main point? Your electronic medium should enhance, not obscure, effective delivery. This is something we've seen in the click-though world for quite some time. For example, our client AdoreMe saw 2.3X growth and a 47% increase in annual revenue since implementing technologies like click-through acceptance.
Grab, Southeast Asia’s #1 ride-hailing app, is making headlines for its forward-thinking use of technology. Not only is the transportation app setting new benchmarks by prioritizing consumer and driver safety, but the business continually improves its customer and employee experiences through new partnerships and integrations. These initiatives have put Grab at the top of the transportation food-chain.
The user experience is the differentiator
For many B2C businesses, the biggest differentiator is not just their quality product or service, but their ability to create an effortless user experience. For example, when considering delivery dinner options, which experience would you rather have?
- Dig up an outdated menu for a place you hope delivers to your house, wait for somebody to answer the phone, wait on hold, have trouble hearing the person taking the order, and then wait some more.
- Open a mobile app, customize your order, pay for it, leave a tip, and track your order's progress in real time.
At Dreamforce 2018, PactSafe CPO Eric Prugh sat with leaders from SaaS companies Sigstr, AskNicely, and DoubleDutch on CloudElements’ #PoweredByIntegration panel to discuss the importance and benefits of integrated products and prioritizing integrations with your product roadmap. This topic was particularly relevant, as here at PactSafe we just announced our exciting new product Chat-to-Sign. Integrating with SaaS tools Slack and Intercom, Chat-to-Sign allows users to create, send, and accept contracts directly through the tools they already exist in daily.
First, a personal note from our founder and CEO, Brian Powers:
So as not to bury the lede: today I am excited to announce Chat-to-Sign by PactSafe, integrations with Slack and Intercom to help businesses convert conversations into legally binding contracts. PactSafe will have an app on both app stores to enable the integration.When we first started PactSafe, we saw an opportunity to help legal teams embrace the ever changing, evolving landscape of technology. As we have learned from our customers over the years, almost every business has some focus on how to better use technology to reduce friction—whether it's internally or externally. Internally, it's called "operations". Externally, it's called the "experience". Either way, they're both incredibly important. Delivering experiences that are seamless, easy, and frictionless to both internal and external stakeholders are what will help your top line and bottom line.It's why we've invested so much in our API, integrations, and an extensible platform that can empower you to build the experience you need.Thank you for all your support now and in the future! Check out chat-to-sign and ask us what it could mean in terms of time savings for your business.-Brian
INDIANAPOLIS - September 19, 2018 - PactSafe, the workflow platform for contract acceptance, today announces the launch of Chat-to-Sign, a new product of its platform that integrates with collaboration hub Slack and customer messaging platform Intercom to allow signers to accept contracts inside of chat conversations.
Check for updates on our Dreamforce page!
There are several resources with best practices for call centers, filled with advice and tips on how to improve customer engagement over the phone, including customer support and sales. There’s a major factor most of these resources are missing when building benchmarks for successful call centers: how to make your contracts more mobile-friendly.