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With contactless care becoming more popular due to COVID, healthcare facilities are starting to invest in self-service solutions. These solutions provide patients with the opportunity to remotely complete intake and consent forms without having to wait in a waiting room.
On the surface, this looks like a strategy that only benefits the healthcare industry, but patients benefit from it too in the form of shorter wait times. Self-service solutions are important to improving efficiencies within healthcare businesses but also serve a purpose in delivering a better overall patient experience.
Before COVID, most patients rated their experience on factors such as how the medical staff treated them, their wait time to be seen, and the level of care they received. Since March, patient satisfaction ratings from a number of institutions are revealing that there are several new factors that go into the overall patient experience.
Patients now want to know what measures healthcare businesses are taking to keep them safe while in the hospital and how they are protecting them from being exposed.
Medical facilities around the country have already stepped up protection measures to keep current and incoming patients, visitors, and employees safe against the virus. For many, this means immediate temperature checks when you enter the building, limiting visitation to 1 person per patient, and frequent screenings of employees.
One preventative measure that is quickly gaining popularity is the use of self-service hubs and portals. These digital solutions allow for patients to complete intake forms and sign off on agreements online or through their mobile device. This means that there will be no need for patients to sit in waiting rooms and fill out an endless amount of paperwork.
Up until this year, the popular method of conducting medical business was to go visit a doctor or a medical facility. Now, there has been a significant shift to a large amount of the population who feel more comfortable utilizing telehealth and telemedicine alternatives. As the demand for these services increase, the healthcare industry needs to find a way to not only keep processes efficient but handle the significant influx of new users.
One way to combat this potential problem is with the use of self-service solutions. These solutions will allow patients to go online, find the required documents they need to fill out, and complete them all on there own. By having patients handle this step, there will not be added stress to staff more administrators to handle the abundance of paperwork. It will also help provide another layer of protection against the spread of COVID since there will be less face-to-face interactions occurring.
The simple act of implementing self-service healthcare initiatives will go a long way in improving patient experience. By allowing incoming patients the opportunity to fill out necessary forms and documents online before arrival, wait times will be cut drastically. The shorter wait times will also help keep contact low between patients and staff. As the amount of time needed to process agreements decreased, medical staff can use the extra time to see more patients and provide better care to the sick, thereby improving patient experience.
PactSafe has created an abundance of resources for healthcare providers and businesses who need to quickly offer more digital solutions. Learn more about the PactSafe Contactless Contracting and Policy Kit today.