How legal and finance can collaborate to reduce risk

By Sarah Dubel on Oct 10, 2019 9:09:00 AM

Cross-functional alignment between legal and finance is crucial to a business's success

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5 ways to improve collaboration between legal and sales

By Sarah Dubel on Sep 26, 2019 9:09:00 AM

How can you ensure legal ops and the sales team are on the same page?

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Legal innovation: Bringing the CI/CD experience to contracts

By Clare Maher on Sep 18, 2019 9:09:00 AM

Implementing the CI/CD experience for legal can make the team more agile and position it for greater innovation

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Legal ops: How to achieve effective cross-functional alignment

By Sarah Dubel on Sep 12, 2019 9:09:00 AM

How can legal ops collaborate better with other teams?

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How can I benefit from clickwrap agreements?

By Clare Maher on Sep 5, 2019 9:09:00 AM

This is the second part of our two part series on clickwrap agreements.  Our first post (Should you worry about Clickwrap?) explored concerns around clickwrap agreements, as well as potential difficulties around their implementation and successful integration into contracting workflows. This post will discuss how clickwrap can benefit your organization, your end customer, or partners. 

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How to improve customer experience in your online marketplace without increasing risk

By Kyle Robbins on Apr 9, 2019 9:09:00 AM

The user experience is the differentiator

For many B2C businesses, the biggest differentiator is not just their quality product or service, but their ability to create an effortless user experience. For example, when considering delivery dinner options, which experience would you rather have?

  1. Dig up an outdated menu for a place you hope delivers to your house, wait for somebody to answer the phone, wait on hold, have trouble hearing the person taking the order, and then wait some more.
    or;
  2. Open a mobile app, customize your order, pay for it, leave a tip, and track your order's progress in real time.
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How to improve your clickthrough agreement workflow and decrease legal risk

By Brian Powers on Feb 18, 2019 8:01:00 AM

This post was originally published February 2018.

There is no denying that clickthrough agreements (or clickwraps) have become both ubiquitous in our daily lives and a fundamental part of doing business. And for good reason: people expect transactions to happen fast, sometimes instantly, especially in online marketplaces, SaaS businesses, and mobile apps.

Slowing things down for contracts isn't an option. Businesses use clickthrough agreements to inject contracts seamlessly into their checkout flows, registration forms, and other moments of electronic engagement. However, a lack of workflow around your clickthrough agreements can expose your business to even more risk.

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Grab aims to set a new global benchmark for privacy and consent

By Kyle Robbins on Oct 19, 2018 1:44:58 PM

Grab, Southeast Asia’s #1 ride-hailing app, is making headlines for its forward-thinking use of technology. Not only is the transportation app setting new benchmarks by prioritizing consumer and driver safety, but the business continually improves its customer and employee experiences through new partnerships and integrations. These initiatives have put Grab at the top of the transportation food-chain.

Topics: Workflow
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Your call center best practices are missing one major thing: mobile-friendly contracts

By Brian Powers on Sep 7, 2018 10:00:03 AM

There are several resources with best practices for call centers, filled with advice and tips on how to improve customer engagement over the phone, including customer support and sales. There’s a major factor most of these resources are missing when building benchmarks for successful call centers: how to make your contracts more mobile-friendly.

Topics: Workflow
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GDPR: Double opt-in plus GDPR Consent Management for effective and compliant email marketing

By Greer Williams on Jun 28, 2018 2:42:03 PM

By now, marketers should know that the General Data Protection Regulation (GDPR) went into effect on May 25, 2018. A common belief is that double opt-in methods for email marketing solves the regulation’s requirement for gaining consent to collect and/or process a person's (or, data subject’s) data—but it doesn’t. Why? Let’s break it down.

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