Strategic collaboration between legal and HR can help reduce risk with the business' internal clients.
Cross-functional alignment between legal and finance is crucial to a business's success
How can you ensure legal ops and the sales team are on the same page?
Implementing the CI/CD experience for legal can make the team more agile and position it for greater innovation
How can legal ops collaborate better with other teams?
This is the second part of our two part series on clickwrap agreements. Our first post (Should you worry about Clickwrap?) explored concerns around clickwrap agreements, as well as potential difficulties around their implementation and successful integration into contracting workflows. This post will discuss how clickwrap can benefit your organization, your end customer, or partners.
The user experience is the differentiator
For many B2C businesses, the biggest differentiator is not just their quality product or service, but their ability to create an effortless user experience. For example, when considering delivery dinner options, which experience would you rather have?
- Dig up an outdated menu for a place you hope delivers to your house, wait for somebody to answer the phone, wait on hold, have trouble hearing the person taking the order, and then wait some more.
- Open a mobile app, customize your order, pay for it, leave a tip, and track your order's progress in real time.
This post was originally published February 2018.
There is no denying that clickthrough agreements (or clickwraps) have become both ubiquitous in our daily lives and a fundamental part of doing business. And for good reason: people expect transactions to happen fast, sometimes instantly, especially in online marketplaces, SaaS businesses, and mobile apps.
Slowing things down for contracts isn't an option. Businesses use clickthrough agreements to inject contracts seamlessly into their checkout flows, registration forms, and other moments of electronic engagement. However, a lack of workflow around your clickthrough agreements can expose your business to even more risk.
Grab, Southeast Asia’s #1 ride-hailing app, is making headlines for its forward-thinking use of technology. Not only is the transportation app setting new benchmarks by prioritizing consumer and driver safety, but the business continually improves its customer and employee experiences through new partnerships and integrations. These initiatives have put Grab at the top of the transportation food-chain.