In early 2018, Cambridge Analytica proved that all press is not good press when it was revealed they had mined data from tens of millions of Facebook accounts to create targeted political ads. The Facebook community immediately lost their collective mind(s), a warranted reaction to being compromised and targeted on a platform that had previously championed granular control over your personal profile.
On June 10, 2019, a federal court in Washington dismissed Church v. EXPEDIA INC., a class action lawsuit against Expedia, Hotels.com and other travel sites.
If you were asked to provide irrefutable proof that a particular user accepted your Terms of Service, would you be able to? Could you tell when or what version? If not, you have a problem.
Whether you are selling specialty shoes or have a cool new SaaS product, your startup will need a good terms of service for your website, product, or app.
Your terms of service should be like any other contract you would have with a customer: it should define the business and legal relationship between your company and the customer.
Here are 5 things that any terms of service should have.