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Building in house solutions to technical problems is not uncommon, especially for robust internal technical teams.
Most of the time, the homegrown solution your team develops addresses the issue it has set out to solve, but the sustainability of a homegrown solution depends on what that issue is. When it comes to things like applicant tracking for open positions, the stakes are lower by virtue of the function your solution is designed to fulfill. It can be simple and complete, but not necessarily loveable, and no one is really worse off for it.
However, the classic Build vs Buy argument takes on a different gravity when it comes to homegrown legal solutions, such as acceptance tracking of online terms.
Here are three key reasons why the practice should be avoided in order to remain in compliance with best practices:
Totally fair! If your team is managing or building an actual digital offering, or primarily tasked with maintenance of your site or app, tracking the acceptance of agreements is something they have been charged with in addition to their core objective. Having to continually devote resources to the maintenance of an in-house tracking solution means taking time away from your core product offering or focus.
Adjusting a process or building a tool in a way that reflects every possible best practice guideline, yet remains nimble enough to pivot and accommodate additional recommendations, is a full time gig. Instead of dedicating the time and effort to building out and maintaining a tool that meets these requirements, seek out a third-party solution that provides this out of the box.
When legislation such as GDPR or CCPA passes, it fundamentally alters what is required of organizations when it comes to the data collection process, and the management of online agreement and terms acceptance process.
Implementing the changes that will maintain compliance may require you to evolve your homegrown solution, building it out further and potentially causing disruption to your product roadmap, current workflows, or more.
Your legal team should be empowered to manage these nuances and updates without having to rely on other teams. Let’s face it: you don’t want legal digging around in your site or app’s coding to push updates anymore than they want to rely on technical teams to ensure every i and t is dotted and crossed in just the right way to be compliant. Providing them with an accessible, centralized portal is more easily accomplished with out of the box solutions than homegrown ones.
Presenting your customers with an experience that not only delivers on the requirements legal needs built into certain flows, but maintains a cohesive, enjoyable, intuitive interface is no small feat. Many out of the box solutions provide you with advanced branding options that help maintain the look, feel, and function of your product or experience. Finding an adaptable, flexible solution that can pivot and scale alongside the evolution of your digital offering is vital to ensuring its long term success.
You want to deliver a fast, flexible, and scalable solution that meets the needs of your sales, legal, and product teams as well as your customers' expectations for online transactions. Ensuring that all of these parties get what they want and what they need out of a solution is not easily accomplished with a homegrown system.
Don’t take time trying to build, implement, and maintain something as complex as legal software when you could benefit from out of the box compliance. Read more about how to approach implementing self-service flows that requires collaboration between Product and Legal in our eBook: Becoming Self-Service: What Enterprise Tech Needs to Know.