Adjusting to Telemedicine in Your Healthcare Business

Healthcare Self Service

These days, the idea of a "medical emergency" brings even more heightened anxiety. Braving the hospital is bad enough when there isn't a global pandemic. But now, anything short of a life-threatening or otherwise urgent condition must be taken care of elsewhere. Hence, the growing trend of telemedicine.

While there are portions of the medical profession that can never be completely be replaced by remote examinations, digital doctor visits are a clever and necessary innovation. Often, an visits done through webcam can determine whether a patient’s issue is severe enough to necessitate an in-person examination or whether it can be resolved without patient-doctor contact.

The adoption of telemedicine comes with it sown unique requirements and process changes, particularly when it comes to onboarding new patients. Intake forms, consent forms, and the terms of use of the telemedicine system itself will need to be presented, accepted, and stored remotely.

Related: One Click Contracts: COVID-19 Test Informed Consent Forms

Enabling telemedicine

The origin of any medical onboarding begins with intake forms. The clipboards with stacks of paper handed to patients is a staple of any visit to a doctor’s office. 

When the office becomes a webcam and a home office, however, there are no more clipboards with stack of papers for patients to handle and fill out.

What it takes, then, is moving that process to the digital realm.

By using self-service workflow, you can create a hub that your prospective patients can access from anyplace that has an internet connection. All of a sudden, the key information like insurance information, payment information, and personal information and medical histories can be completed without a trip to the office. That, then, would open the doors to completely contactless onboarding of new telemedicine clients.

Related: 3 Examples of Contactless Flows in Healthcare

Standard intake forms can easily be tweaked to speak to your precise situations. That means a small lift for your product team and less time spent implementing the system.

Turning these forms into a clickwrap agreement allows for affirmative, trackable  agreement to the terms of those forms. That agreement, when done properly, is every bit as binding and every bit as formal as the pen-and-paper signatures that you currently use.

The benefits of shifting to a digital intake system

Concerns over implementation time are valid when adapting a traditional medical contracting system to a digital intake system that functions with telemedicine. But now more than ever, those concerns pale in comparison to the gains that a digital intake process can bring.

Moving away from that manual, linear processes is necessary to adjust to the changes being ushered in by COVID-19. But even when we're not smack in the middle of an unprecedented global health crisis, digital intake systems can provide the process lift your business needs to move efficiently and quickly.

Already, most paper-based processes are both time intensive and mistake prone and digital intake addresses those issues.

Everyone is always trying to get more efficient. In unprecedented times for the medical system, that extra efficiency is an added bonus of a system that protects its patients and its caregivers.

If your business needs some help adjusting to the COVID-19 related changes, check out our Contactless Contracting and Policy Kit.

Contactless Contracting and Policy Kit


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