digital transformation

Latest PactSafe Guide: The Digital Transformation of In-App Legal Agreements

DX of In-App Legal Agreementse-09

No business is a stranger to digital transformation.

The tools you use, your process for recruiting talent, how you market your product to customers, even the product itself – all of these areas have likely been transformed by digital evolution in recent years.

Download: The Digital Transformation of Online Legal Agreements

Although rapid change is occurring in many different areas, there is one universal shift that rules them all: a shift in expectations. As technological advancement makes everyday processes faster and more convenient, customers have learned to expect more from companies in less time. To keep up with demand, businesses spent more than half a trillion dollars on digital experience initiatives in 2019, focusing on technologies like AI-driven engagement and ubiquitous commerce.

What About Legal Agreements?

One topic that is often left out of the discussion on digital experience is legal agreements. These contracts sat quietly in the back row for decades, disregarded as nothing more than a necessary hurdle for product and sales teams. But in more recent years, digital contracts have metamorphosed into a standalone technology in their own right. They’re now capable of more than you’d think – and they might be just what you’re missing to boost efficiency and improve customer experience.

Related: Benefits of Collaboration Between Product and Legal at Enterprise

In our latest eBook, we give Product teams a rundown of the evolution of digital agreements and the ways in which their transformation can enable more seamless and compliant use of your product. 

At PactSafe, we believe that it’s time to kill the PDF and embrace more digitally native ways of presenting and accepting contracts. Doing this doesn’t have to be a strain on your Product team; in fact, a comprehensive clickwrap solution (like the one PactSafe offers) can actually give each respective team the control they need to carry out their core functions effectively. 

Legal, Product and the Contract Ecosystem

For example, Legal can have control over the content of the agreements and manage their updates without any heavy lifting from Product. Product, then, can focus on building out the best user experience in the app. By understanding the contract ecosystem better, you can be more strategic about the way you implement acceptance methods for different agreements. That is, not just use traditional eSignature for all standardized contracts, but understanding how clickwrap or embedded signing can be better for self-service flows inside your product offering.

You Might Like: Becoming Self-Service: What Enterprise Tech Needs to Know

We also provide case studies of two of our users, BMC and Upwork, who have been able to take advantage of market momentum by transforming their in-app and website legal agreements. 

In this eBook, you will learn:

  • How legal agreements have evolved
  • Which modern signing method(s) are right for your business
  • How to troubleshoot your contract ecosystem
  • Why self-service contracts are the way to go.

Download our eBook, Digital Transformation of In-App Legal Agreements.

Read the eBook


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