For enterprise businesses trying to adapt to the climate of the day, serve customers better, and enable internal efficiency, the time for self-service is now.
Digital transformation of customer experience
The needs of the customer are changing, becoming increasingly immediate and remote. Businesses that are digital-first are already adapting their workflows and agreements to the higher or otherwise changed volume of business. Consumers looking for a solution have even less time to wait, and even less time for user experiences full of friction. This is true for both B2C and B2B buyers.
Successful self-service flows encourage cross-functional collaboration and alignment between departments like Product and Legal and depend on innovative ways of thinking about the problem and working on a solution.
eBook: Becoming Self-Service: What Enterprise Tech Needs to Know
In our eBook, we address the need for self-service flows, and provide actionable insight for implementing it in your business.
Our eBook covers some of the following questions:
Is B2B self-service a feasible approach for your complex enterprise business?
What process or tech inefficiencies prevent you from embracing self-service flows, and how can you pivot to bridge the gap?
How can contracts - and a healthy, diverse contract ecosystem - be a help and not a hindrance in implementing flows?
How can Product work with Legal to manage online terms without impeding on user experience?
It helps you identify some of the hurdles to becoming self-service, like reliance on manual processes, siloed departments and functions, and outdated contract processes. It also provides a framework for thinking through the obstacles, like improving your contract ecosystem and giving Legal a seat at the table.
It’s time to get critical: what processes are holding you back? What do you need to be more efficient?