Brian Powers

PactSafe CEO & Founder

Recent Posts

CLOC Institute 2019 Recap: A Force for Change in Legal Departments

By Brian Powers on May 30, 2019 9:26:37 AM

“Legal ops is not a trend; it's a movement.” - Mary O'Carroll, President of CLOC.

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Are your website terms of service enforceable?

By Brian Powers on Mar 6, 2019 9:09:00 AM

If you were asked to provide irrefutable proof that a particular user accepted your Terms of Service, would you be able to? Could you tell when or what version? If not, you have a problem.

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Streamline your contracts: How to unify online and offline sales order forms

By Brian Powers on Feb 19, 2019 8:01:00 AM

This post was originally published July 2015.

Whether your business sells a SaaS product or plastic widgets, your sales people probably use some sort of paper order form to close deals.

Even if you have attempted to move the entire sales process online, some of your deals will probably still  close offline. As if managing contracts wasn't already difficult enough, the combination of online and offline sales make it much more difficult to keep track of sales contracts. However, with a little planning and the right tools, you can not only make this process easier to manage, you can also streamline your entire sales process and increase your sales velocity.

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How to improve your clickthrough agreement workflow and decrease legal risk

By Brian Powers on Feb 18, 2019 8:01:00 AM

This post was originally published February 2018.

There is no denying that clickthrough agreements (or clickwraps) have become both ubiquitous in our daily lives and a fundamental part of doing business. And for good reason: people expect transactions to happen fast, sometimes instantly, especially in online marketplaces, SaaS businesses, and mobile apps.

Slowing things down for contracts isn't an option. Businesses use clickthrough agreements to inject contracts seamlessly into their checkout flows, registration forms, and other moments of electronic engagement. However, a lack of workflow around your clickthrough agreements can expose your business to even more risk.

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Analysis: Starwood Clickthrough Agreements are a Sign of Bigger Underlying Problems

By Brian Powers on Dec 10, 2018 11:00:00 AM

Another big data breach has made the news, this time from Starwood Hotels and Resorts Worldwide (a subsidiary of Marriott International) in what might be the largest data breach in history. The legal and reputation fallout is likely to be massive. As a clearer picture of the damage emerges, Starwood's various online privacy statements and clickthrough terms and conditions will incisively scrutinized — as it will be here. Did Starwood follow clickthrough best practices, or did they render their terms meaningless?

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Your call center best practices are missing one major thing: mobile-friendly contracts

By Brian Powers on Sep 7, 2018 10:00:03 AM

There are several resources with best practices for call centers, filled with advice and tips on how to improve customer engagement over the phone, including customer support and sales. There’s a major factor most of these resources are missing when building benchmarks for successful call centers: how to make your contracts more mobile-friendly.

Topics: Workflow
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New Product: Consent Management Designed With GDPR Compliance in Mind

By Brian Powers on Mar 7, 2018 10:37:36 AM

We're excited to announce that we've launched a consent management solution for end-to-end tracking and management of opt-ins and opt-outs of data privacy statements and policies; a critical step towards compliance under the European Union’s General Data Protection Regulation (GDPR).

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New Rule Restricting Use of Arbitration Provisions Follows Trend Towards Transparency and Fairness

By Brian Powers on Jul 17, 2017 1:27:34 PM

Recently the Consumer Financial Protection Bureau issued a new rule restricting the use of arbitration clauses in contracts for all sorts of financial products such as credit cards, payday loans, auto loans and more. Why are arbitration clauses so important? They are typically used to prevent aggreived consumers from banding together in class action lawsuits by requiring them to deal with financial institutions 1:1 in form of an arbitrator.  

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CLOC Might Just be the Legal Profession's Best Hope for Change

By Brian Powers on May 19, 2017 10:15:00 AM

I've attended quite a few legal tech/operations related conferences and trade shows over the past 10 years - both as a practicing attorney and as the CEO of PactSafe. Most of the them have a heavily vendor-driven agenda geared toward law firms. I'm often left with very little hope that the legal profession is on the right track to evolve and embrace efficiency and technology. Last week, though, I had the privilege to attend the 2017 CLOC (Corporate Legal Operations Consortium) Institute in Las Vegas, and I left with a much different outlook.

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How Our Customers Shaped our Evolution from a Clickwrap API to THE Contract Execution Platform

By Brian Powers on May 11, 2017 9:00:00 AM

It's a pretty exciting week for our team at PactSafe as we officially launch some significant, and game changing, upgrades to our platform. Tech companies are always evolving, adding new features, and more, however the story behind this particular evolution in our platform and our business is one we feel needs to be shared. 

Topics: Pactsafe
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