The PactSafe Blog: Making business happen faster

Amber Ferrari

Recent Posts by Amber Ferrari:

The Top 5 Contract Execution Mistakes for SaaS Companies to Avoid

The Forbes 2016 State of the Cloud Report details the five stages that companies go through before committing to trusting various aspects of the cloud (denial, anger, bargaining, depression, and acceptance). For software as a service companies, trusting the cloud is an unspoken agreement between teams and the force of the internet. If the cloud goes down, we're all doomed! Quite literally.

Topics: saas contract execution

Easily Execute Click Through Agreements

Getting customers to sign your contracts can be as easy as sending an email when tracking acceptance through submitting a mobile-friendly click through agreement.

Topics: click-through agreements

Proof v. Definitive Proof

The proof is in the pudding. And to establish the fact or truth of a statement, there needs to be proof. What denotes adequate proof? Proof typically comes in the form of evidence at the scene of a crime or a witness. Often times, it ends with "my word against yours."

Think about this: When an online customer is trying to cash in on a warranty or uphold the contents of their membership agreement, there aren't witnesses or any piece of tangible evidence to prove this. Therefore, how do we prove that their warranty isn't expired? Prove that their membership was paid in full? 

Topics: All About PactSafe Tips and Best Practices Legal Tech

Contracting Tips to Improve Your Top Line

Whether by accepting a clickwrap agreement online or maually signing a piece of paper, contracts cross our paths every day. Salesforce and every other SaaS teams spend hours perfecting their sales cycles with the best practices for closing deals. These tips help us personalize the sale and serve our customers' needs, but what happens after that?

Topics: Tips and Best Practices Contract Management

Start Tracking Privacy Consent in the Age of GDPR

With the new general data protection regulation being passed and ratified by EU member nations, effective in 2018, it is time to start making organizational moves to comply with these changes NOW. 

Topics: Privacy Policy

Simple Methods to Get Your SaaS in Gear for Improved Customer Onboarding

SaaS onboarding is heavily embodied by the need for customers to understand the value a product will be bringing to their everyday workflow. This Forbes' customer onboarding piece by Sujan Patel says, "The best onboarding flows give users a taste of the value proposition first, then once the user sees the value, collect the critical user data necessary to grow a customer relationship." After all, that's the reason customers entrust a service provider to help ease a pain they have and to streamline some type of process for them.

These tips below are some of our favorite strategic methods for engaging customers from the very beginning of onboarding and into the entire customer lifecycle. 

Topics: Tips and Best Practices saas

Eat Your Heart Out: SaaS Products We're Craving

When you’re as hungry as we are here at PactSafe, (hungry to learn and hungry in a literal sense, i.e. our snack supply,) you find yourself staying up to speed with all the coolest SaaS trends and discoveries. Food tech is no exception. If the PactSafe team can find the good food faster, we really pay attention.

Check out these SaaS products we’re craving!

Topics: Tech Industry saas

How can Human Resources utilize clickwrap agreements?

FinancialForce conducted a survey of HR professionals asking, “What are the major pain points you face today?” Out of the answers collected, the top two pain points were:

  • Completing manual processes and spreadsheets
  • Lack of systems integration

The solution to both of these pain points was technology adoption. New software with automation, recordkeeping and data analysis capabilities enables Human Resource Departments to streamline their workload and be much more organized.

Topics: Clickwraps

Are you up to Speed with 2017 SaaS Trends? Double Check!

As we enter the third month of 2017, new year trends are in full swing, and growing. How are you keeping up? Did you even make note of which trends are on the rise, or check out the 5 SaaS trends we put on our watchlist for 2017?

Topics: saas trends

How to Create a Signer-Friendly Contract Using the PactSafe Contract Editor

After PactSafe becomes a part of your team’s daily routine, like any product, users become accustomed to the features. After creating, editing and signing your first contract in PactSafe, It becomes natural to reimagine contracts with our editor, PDF contract upload, sending contracts, and more. Contracts are amazingly simplified as they fly into your signers’ inboxes for easy agreement acceptance. This is important for your in-house counsel to understand as we've shifted almost completely to online signing. 

As administers of these contracts, here are some steps to ensure that the contents of your contracts are as user-friendly as possible:

Topics: Tips and Best Practices Contract Management