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Contactless workflows are increasingly necessary across every vertical, including healthcare. As the day-to-day life of companies change, even notoriously pen and paper-based industries have to adjust to the needs to do things quickly and remotely. Hospitals are catering to higher volumes, insurance companies are processing more claims, and business associates need to ramp up their operations to keep up with the changing needs of healthcare.
Hospitals and caregivers, insurance companies, and software providers can all adopt contactless, self-service flows within their businesses. Both hospitals and insurance companies have historically been digitally averse but are unable to avoid it much longer. Software providers who are catering to these healthcare businesses also need to adjust their pace of business, including their agreements, to align with the needs of the day.
Here are some ways to implement contactless workflows into healthcare and healthcare-related businesses:
Now more than ever, creating contactless touch points with patients is a crucial step in the healthcare process. However, many processes within the healthcare industry still require pen and paper signing and accepting of forms, disclaimers, and agreements. In addition to the other contactless precautions in the ER, primary care, and urgent care offices, hospital admins should consider storing and presenting their consent forms and sign in sheets on mobile and store responses on the back end.
Patients can complete the necessary forms before they arrive, which can ultimately make the check-in smoother and faster. With potentially more patients to process, the need for a more efficient workflow is paramount for such organizations.
Insurance companies will have to adjust their paperwork processes to cater to constant changes now affecting their policy holders.
In our current public health crisis, major qualifying life events like changing jobs, losing work, and moving are taking place at a higher rate now than ever before. In addition, as some requirements of HIPAA have been waived to allow more teleheath services, insurance companies are surely up to their eyeballs in paperwork. This spike in demand requires insurance companies to move quickly while maintaining the security of their data.
Though insurance companies - and most businesses within the healthcare field - have been historically averse to digital-first processes, primarily because of the sensitive nature of the paperwork they handle. But there are digital solutions that are secure and encrypted to maintain the integrity of the data, while streamlining your processes and shifting workflows to accommodate the rapidly changing needs of the rapidly changing society.
Plus, by becoming digital, you are removing the burden of completing intimidating paperwork from enrollees who already have to contend with so many changes. You can provide exceptional service to your customers while moving at the speed required for success.
With the added urgency of COVID-19, software providers now also need to get their healthcare users up to speed quickly.
They need to handle release forms from patients in order to have their info on their platform in order to facilitate remote or contactless care. But not only do they have to facilitate the increase in usage by their healthcare clients, they also have to enable quick onboarding of the new clients, vendors, and other partners. This presenting and collecting acceptance to contracts quickly and seamlessly without negatively impacting the security of the documents themselves.
Making big changes is never easy. By identifying those issues and by working through how to get past those roadblocks, you can establish a more holistic view of what you need to do moving forward. The present circumstances and the changes they bring about require adjusting to the change in volume of business.